Showing posts with label engagement. Show all posts
Showing posts with label engagement. Show all posts

Friday, January 6, 2012

My Response: White House asks for OpenGov "Best Practices & Metrics"


Here's my letter (below) in response to last month's White House request for input on "best practices and metrics" for Public Participation as it relates to its Open Government initiative, esp. as an element of the recent "U.S. National Action Plan".

Basically, in the letter I say that (1) after 3 years of "OpenGov" effort, their standard approach to "public consultation" is much less open than all other federal agencies have been doing for decades prior, and (2) if they are sincere about seeking out the wisdom of experts on this topic, then they are welcome to consult with knowledgeable people at the online forum (an email-list that I moderate) called "OpenGovMetrics".

If they do, then that may be a first because, except for interviews with me on OpenGov Radio, the only time over the past 3 years that I've seen the White House's "OpenGov" team participating in anything like an online discussion is when I watch streaming video of one of them speaking to an audience at a conference or other staged meeting.

Feel free to leave a comment (below the letter) and/or join the email-group for a deeper discussion on the development of standard metrics for measuring progress in "Open Government", i.e., Transparency, Participation, and Collaboration.

You don't have to use the website to join the email-group. Just send an empty message to: opengovmetrics+subscribe@googlegroups.com

best,
Stephen Buckley

P.S. Another option is to follow the tweets at @OpenGovMetrics.

(letter begins)
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Via Email: opengov@ostp.gov
January 3, 2012

Mr. Aneesh Chopra
United States Chief Technology Officer
Office of Science and Technology Policy
Executive Office of the President
725 17th Street, N.W.
Room 5228
Washington, DC 20502

Dear Mr. Chopra,

This letter is in response to your request on the White House Blog for recommendations for promoting public participation in government, as a part of implementing the U.S. Open Government National Action Plan.  You stated:

"Given the focus of this initiative, we thought it would be most appropriate to invite you to provide input and ideas on best practices and metrics for public participation .."
It is heartening for me to see, almost 3 years after the President signed his "Memorandum on Transparency and Open Government" (1/21/09), that you and others at the White House are more fully understanding what people like me have been trying to tell you since the beginning of the OpenGov Dialogue when you arrived in 2009.

That is, in order to assess the progress of its Open Government efforts (i.e., for more "Transparency, Participation, and Collaboration"), the White House needs to decide on how to measure those three elements. I agree with the AmericaSpeaks report when it says the "Open Government Initiative and most federal agency plans have failed to offer standards for what constitutes high-quality public participation."

The concept of establishing a starting point (baseline) is not hard to grasp. Everyone who's ever been on a diet to lose weight knows that you're supposed to weigh yourself .. in the beginning. The numbers on the weight-scale are in pounds or kilograms (or whatever) that were developed as standard units of measurement. Step on the scale next week so you can see if you're making progress.  Some people, of course, don't want to know the truth.

But compared to weight-loss, the "OpenGov" changes in government culture are incredibly slow and subtle, so you shouldn't be relying on friends to tell you when you're "looking good" (which tends to happen anyway when you work at the White House). You need to discern and gather objective proof because, eventually, people (like your Chief Performance Officer) will say "Show me the data."

So how do we go forward from here? How do we, as citizens interested in Open Government, participate in collaborating with you (and others at the White House) in order to come up with some good indicators of "public participation"?  Although your blog-post mentions last summer's "extensive consultations with external stakeholders", the truth is that only a couple dozen guests were invited by the White House to a few closed-door meetings for input to the U.S. OpenGov National Action Plan. (Yes, the other 99.9999% of the public was later invited to provide input, but then you never asked for feedback on the draft Plan.)

Simply put, the White House's OpenGov team (OSTP and OMB) needs to "improve its game" when it comes to public participation, e.g., public consultation in the OpenGov National Action Plan (see http://www.opengovpartnership.org/consultation ).

Consider these various levels of government/public consultation (from lowest to highest):

1. No request for public Input prior to Decision.

2. Request for public Input prior to Decision.

3. Same as #2, and also the proposed Decision is offered for public Feedback.

4. Same as #3, and also a summary of how public Feedback influenced final Decision.

5. Same as #4, and additional chances for public collaboration prior to final Decision.

For several decades, federal agencies have consulted with the public (as evidenced in the Federal Register) according to the #4 level.  Of course, the President wants to do better than the status-quo, so you are looking for "best practices" (i.e., more of the back-and-forth collaboration between the public and the government).

However, judging from your office's consistent failure to offer up any of its OpenGov draft documents for public feedback, it does appear that, as you said above, it is "most appropriate" for your office to only ask for public input prior to a final decision. That would put you at the #2 level. And if we compared these levels to an "A to F" marking scale, then that means that your "#2 level" of collaboration (over the past three years) equates to a "D" grade, which is two full levels of collaboration below what federal agencies have been practicing (a "B" grade) for decades!

And, even though D.C. is the capital city of Expediency, you will save time in the long-run if your office slows down to learn to the intermediate steps before you can start operating at (and lecturing others about) the top-level "best practices". Appropriately, this will take a some back-and-forth collaborative participation by your office in an open forum consistent with the President's direction for you to "solicit public feedback to assess and improve [your] level of collaboration and to identify new opportunities for cooperation."

As you may know, an email-group (a.k.a. email-listserv) continues to be an easy and effective tool for group discussion since long before the Web existed. Therefore, I have set up such a group to discuss "OpenGov" metrics. I invite you, and any other interested people reading this, to join us in a moderated discussion about how we can develop better, objective ways to measure improvements in Public Participation. I know many experts on that topic, who are not invited to your D.C. meetings, would be glad to share their knowledge there with you and/or your staff.

I hope is that joining the group's discussions will help make for a better U.S. report (i.e., blessed by the organizations below) at the "OpenGov" conference in Brazil this April.  Please feel free to contact me with any questions or suggestions.

sincerely,
Stephen Buckley

former moderator,
 Open Government Directive google-group
moderator,
 Open Government Metrics google-group
member,
 National Coalition for Dialogue & Deliberation
member,
 International Assn. for Public Participation - USA affiliate
 
================================
(letter ends)

Monday, July 19, 2010

OpenGovRadio at Six Months: What's Been Learned

This is what we'll talk about on OpenGovRadio tomorrow (Tues., July 20th at 2:00 pm ET):

"OpenGovRadio at Six Months: What's Been Learned"

Six months ago, in January, I started up OpenGovernmentRadio as a way to have a weekly, real-time discussion with the interesting people who are doing interesting work to make our government more "transparent, participatory, and collaborative."  (Are you  new to "OpenGov"?  See links below.)

Using the "talk-radio" format, I invited guests to come on my one-hour show to talk about what they are doing in the Open Government intiative of the Obama administration.  We also browse through "OpenGov" and related websites while the show's listeners follow along with us, and then we take questions and comments from listeners who have left blog-comments and/or call-in "live" to the show.  (It's really fun, and the hour always flies right by.)  The archives of past shows can be found in the column to the right.   

I scheduled the OpenGovRadio show for the same time every week ("Tuesdays at 2)", so that my listeners would be able to set-aside time to listen (and call-in) to the show.   However, I find that this is not as beneficial to people as I thought it would be.  With everyone's (including potential guests) schedule always in flux, along with the fact that people can opt to listen to the show's recording later, I've decided to arrange and announce the upcoming show on an unscheduled, semi-regular basis.

So what does that mean?

I still plan to do the shows on weekday afternoons (because 11am Eastern is only 8am Pacific, etc.) while, at the time, shifting from a weekly show to one about every other week.  And the flexibility will make it much easier, of course, for potential guests to choose a show-time that fits their schedule.

Also, because many of my invited guests are representing their government agency, the extra time for scheduling is useful for most agencies' Public Affairs Office because it appears that they each operate with different procedures for dealing with the public (including "the media").  And so, I never quite knew how long it will take for my invited guest to get "approval from Public Affairs".

But the most interesting thing that I've learned is what often happens when I am talking with the people in the Public Affairs offices in the various federal agencies.  After they tell me their procedures for deciding if someone can come speak with "the media" (e.g., on OpenGovRadio),  I then ask if these procedures are written down for me (or anyone else from the public) to see.  The most common response is "Gee -- umm -- our Public Affairs procedures? Written down? Uhh, I don't know."

Now, that type of response raises a red flag with me .. for two reasons.

First off, as a former management auditor with the federal government, it was often my job to find out "what went wrong" to create a failure.  So when people would tell me that they did follow the rules but that they "are not written down", then the main reason for the problem starts to become clear.

Secondly, here I am, talking with the Public Affairs office in a federal agency, trying to get information about how they plan to improve their Public Engagement practices.  But, while their new "Open Government Plan" talks about how they really, really want to do that in the future, they can't show anybody the existing rules for how they do things now!  (OMG!)

No organization can improve on the way it does something unless it understands (i.e., can show to others) what it is doing NOW!  (And, yes, the same thing applies to personal improvement.)

So now, I'm thinking that I may have to submit a Freedom of Information request in order to get a federal agency to divulge its current procedures for public engagement (aka, "open government").

Ironic, huh?  So, if you want to keep up with my next step, you can subscribe-by-email to this blog by using that feature in the right-hand column.

But, in the meantime, I'd like to hear YOUR perspective on this or any other OpenGov topic.  You can leave a comment below (anonymously if needed .. as a former fed, I understand why).  And if you've read this far, I want you to know that I will be hosting OpenGovRadio tomorrow (July 20th) at 2:00 pm ET, but the invited guest is YOU!   I want to hear if YOU have anything -- a question, comment or suggestion on "Open Government"  -- that YOU want to discuss.

You can do that in either (or all) of three ways:

1.  Post a Comment/Question on this Blog at least one hour before the show begins.  Scroll down to "green box" (below) and click on "Comment".  It must be concise, and focused on the Open Government Initiative (or else it will not be approved).  Commentors can choose to remain anonymous.

2.  Email a comment/question Confidentially to your host Stephen Buckley, who fully understands the risk of raising unwelcome questions within the government.  Mr. Buckley can then raise the question "on-air" without identifying you.

3.  Call-in "live" to (917) 388-4210 with your comment/question.

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 Handy Links to "Open Government":

1.  President's Memorandum on Transparency and Open Government (1/21/09)

2.  White House's Open Government Directive (12/8/09)

3.  OMB's "Initial Assessment of OpenGov Plans" of Federal Agencies

4.  OMB's "OpenGov Dashboard" for tracking Compliance by Federal Agencies

5.  GovLoop's Chart of the OpenGov Plans

6.  Transparent Leadership by Roger Schwarz (Government Executive magazine, 4/7/10)
"When you are transparent, you create better results and relationships because others understand your thinking. People always are trying to find the meaning of actions, especially leaders' behaviors.  When you fail to be transparent, you increase the chance that others will come up with their own theories about your intentions and motives - theories that often will differ from yours.
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